First Contact is the link between the Insurance Company, their claim service contractors and/or their field adjusters. We provide the additional level of service necessary to greatly improve the overall efficiency of the entire claims handling process.
The FCI solution is a triple win for the catastrophic insurance industry. It is our Insurance Carrier customers that benefit he most. Here are several reasons why:
1. Improved customer service: With the prompt and thorough response that FCI provides to the insured, the insured feels their immediate needs are being met and that their Insurance Company really does care about them.
2. Customer retention: By feeling heard, understood and communicated with, the insured will retain their relationship with their Insurance Company, and tell their friends and family how well they we taken care of.
3. Provides actuarial information: Currently actuarial models are statistical data provided based on anticipated losses. With FCI this information can be updated and more accurate reserves can be set during the initial contact phase of the claim.
4. Reduces potential bad faith lawsuits: If all state “initial contact” mandates have been met and if the insured has been consistently communicated with about the claims process, then bad faith claims become a far less likely scenario to occur.
5. Reduces public adjusting expenses: If the insured is contacted and feels their needs are being met before the PA’s hit the street, the insured will be less likely to seek to assistance of a public adjuster.
6. More efficient use of time: By providing the adjuster a detailed report inclusive of: validated claim information, triaged damages and important messaging, the adjusters will have more time to focus on scheduling and field duties.
7. Adjuster efficiency increases: If all the necessary information is gathered and provided to the adjuster before they inspect and if a GIS mapping and scheduling program is in place when they receive their claims, they will be able to organize their work load, get into the field and close claims much faster than current conditions provide.
8. Minimize fraudulent claim liability: FCI also provides the Insurance Company a method to reduce personal property fraud. When an insured states they have a personal property loss, AFC can immediately send by return receipt, a package outlining their duties after a loss and explaining how to receive their benefits. No more "I threw it to the curb" excuses.
9. Reduces internal staff time: When an insured’s initial questions are answered and any possible miscommunication is resolved, there is less likelihood of call backs to the company. The FCI technology streamlines the information gathered from each insured so staff can concentrate on their own valuable tasks.
