The FCI platform completely handles the “Initial Contact”
to all insured clients, and much more for adjusters.

FCI's advanced technology platform provides: • Thorough claim data • Accurate contact information • Claim severity information to effectively triage claims

Additionally, FCI provides the adjuster with easy to use web-based tools that streamline their business processes in the field. These tools assist adjusters with scheduling, mapping and providing curbside image data so the adjuster can see the home prior to the inspection. This allows adjusters to more efficiently assess the amount of time it will take to inspect the home.

With FCI, it does not matter if it is an adjuster’s first storm, or their 100th storm. FCI’s unprecedented platform allows adjusters to effectively organize their workload and provides consistent results for the Insurance Companies they work for.

Adjuster Key Benefits

From Overwhelm

To Organization

GIS Priority Mapping

Alleviates initial contact responsibilities: FCI makes the initial contact and also validates the important information such as: loss damages, mortgage company, loss location, steep and or high situations and other pertinent information necessary to help them be properly equipped and get into the field quicker and close claims faster.

Provide better customer service to the insured: FCI ensures the insured is better informed about the entire claims process. This minimizes callbacks to adjusters with questions, many of which can be answered by the adjuster during the inspection. Adjusters know before they schedule, which insured must been seen first and what additional information the insured may need at the time of inspection.

Increases productivity: FCI allows adjusters to get into the field faster, and have more time in the field, enabling them close more claims. Adjuster productivity automatically increases dramatically.

Comprehensive claim reporting: FCI provides adjusters detailed reporting of all of the information needing validation.

GIS Mapping: The FCI mapping system allows the adjuster to see exactly where their claims are, sort those claims by zip code (and severity) and have a comprehensive view of their next days’ claims.

Effective Scheduling: The FCI scheduling program allows the adjuster to set the parameters of their schedule; how many inspections per day, time intervals in between appointments, days off, etc.