First Contact, Inc. (FCI) is a technology company created to provide Insurance Companies immediate access to critical information and provide customer support during catastrophic insurance events.
After any catastrophic event, the initial volume of claims, the deployment of adjusters, and the set up of storm operations all create a “bottleneck” in the claims process. This condition is only alleviated when all insureds have been contacted and their inspections scheduled.
The first contact with the insured is the perfect opportunity to gather vital information and deliver peace of mind. It acknowledges their concerns, eases their anxiety and provides comfort in knowing their insurance company is there to take care of them.
Our patent-pending solution, “Adjusters First Contact (AFC)”, is a customer service platform that Insurance Companies, IA Firms and Adjusters utilize to cost-effectively manage their field operations. First Contact equips management and adjusters with additional tools that capture valuable data to significantly streamline the claims process. We can also help forecast actuarial reserve data in real time.
By utilizing a combination of secure database compatible APIs, GIS technologies and Business Intelligence (BI) processes, First Contact provides tools for the insurance industry to provide better customer service and set more accurate expectations on reserve and loss adjustment expenses..
First Contact allows Insurance Companies to deliver on their promise of excellent customer service and adapts to the expectations of the “just-in-time” insured. In the competitive world we live in, customers demand an immediate response to their needs and have far greater expectations than ever before. First Contact provides customer service when needed most.