First Contact Inc. (FCI) was created by a group of catastrophic insurance adjusters who knew there had to be a more effective way to provide a better experience to the insured during catastrophic events. We realized we needed to be more efficient with our time in order to meet “initial contact after the loss” mandates, close claims efficiently and help the insured feel that their Insurance Company is there to take care of them and get their lives back in order.

We saw a niche in the claims process, where customer service could be improved by leveraging a technology that could immediately coordinate additional information about the loss. By gathering this information from the insured within the first 24-48 hours after filing a claim we felt we could accomplish several key hurdles in the claims process.

We provide the advanced technology which validates: • Severity of the damage • Types of damage • Curent mortgage company • Initial contact mandates • Any additional special instructions for the adjuster

Hurricane Charlie 2004	Hurricane Dennis 2005	Hurricane IKE 2008

Additionally, FCI provides the Insurance Company a better understanding of the actuarial costs of the storm. We have researched the industry and found there was no service that combined such critical information.

FCI incorporated in 2007 and created our flagship application, Adjusters First Contact (AFC). In 2008 we were granted a non-provisional patent (U.S.P.T.O. application #12/100,404) for the “Method and System for First Responding and Expediting Initial Contact and Validation of Essential Data after a Catastrophic Loss”.

FCI partnered with Touch Technologies Inc. (TTI) in 2007 to utilize their sophisticated proprietary programming language (SheerPower 4GL®) and its database ARS (Advanced Record Systems), and vast experience in complex and secure software application development. Parts of the SheerPower technology are U.S. patented and patented pending.

Our first release in 2008 focused on the automation and collection of initial claim information. In 2009 we implemented GIS technologies which allow us to dynamically map and schedule adjuster inspections, thereby streamlining the parts of the business that take the most time. Our last release expanded our end-to-end strategy, allowing FCI to enhance the Business Intelligence (BI) processes required for Insurance companies to collect and validate actuarial information in real time.

With FCI, we are now positioned to help Insurance and Independent Adjusting companies deliver excellent customer service while their adjusters are familiarizing themselves with a storm. Additionally, we have found that our solution will decrease the vulnerability of public adjusting, mitigate the conditions that create unnecessary lawsuits, and generally result in a better overall customer experience. The FCI solution captures the entire claims process and delivers data in real time to Insurance Company leadership. This data allows Insurance Companies to validate actuarial projections and modify forecasts during the initial phase of the claims process.