When a Catastrophic event occurs, adjusters are deployed from all over the US. Often the time it takes for an adjuster to get to the affected area is 2-3 days. It then takes another 1-2 days to find adequate lodging and set up their field office. The initial assignment of claims (usually around 75-100) comes with the directive to contact the insured within 48 hours. This “First Contact” is quite difficult, as many insured’s are left voicemails. Once actually contacted, each insured requires individual attention and considerable time to gather the information needed to close the claim in an effective manner. And, understandably, each insured is under considerable stress, making the “First Contact” a challenge for both parties. Currently it can sometimes be a week or more before the “First Contact” is completed. Experience has proven that by completing a thorough and timely “First Contact”, the insured feels that their claim is being processed quickly and efficiently with caring, even if they have to wait up to 3-4 weeks for an inspection.
First Contact’s patent pending solution was created to make the “First Contact” quickly and effectively, alleviating any possible miscommunication between the insured, their adjuster and their Insurance Company. Our technology can initiate immediate contact with the insured or provide the adjuster and or other call center operations a standardized platform that saves significant claim processing time. The initial contact, mapping, scheduling, and gathering of important information is made easy. This fast and efficient “First Contact” helps set reasonable expectations and gives the insured the invaluable peace of mind that the process is under way. This is how our technology becomes a priceless and vital tool for the Catastrophic Adjusting Industry.
Our Mantras are: “The Calm During the Storm” and “Customer Service When Needed Most”. We have created our solution around these premises.